Original case final project Term Paper Example | Topics and Well Written Essays - 2250 words

Original case final project - Term Paper Example The more systematic and finely tuned this channel of communication is, the more effectively the firm may attain its strategic goals. In the situation that follows, flaws in communication within the organization cause problems in the firm’s delivery of services to its clientele. The developments in the case study shall be discussed and possible recommendations offered to address those issues of leadership communication; the identities of the company and persons involved will be concealed pursuant to an agreement to maintain confidentiality of the subjects. Description of the situation The Everest Stock Brokerage (not its real name) was riding the crest of a stock market bull run when Adam (not his real name) joined the company. Adam was a duly licensed stock trader authorized by the exchange to execute transactions on the computerized trading system. He was a perceptive and well schooled finance student in college, and his ambition was to be an expert stock analyst and eventual ly stock broker, thus in his academic program he gained as much training and information as he can on equities valuation and price forecasting. These are considered important core knowledge for any professional who would wish to work in stock investing, particularly in advising individual investors on their hard-earned placements. Everest seemed an ideal place for Adam to work in, because it specialized in retail stock brokerage (i.e., for individuals rather than institutions) and its president and chief executive officer, Mr. Henry Lorne (not his real name) is a recent past board member of the stock exchange. When Adam joined the company, sales were skyrocketing, profit was strong, and the brokerage was flourishing to the point that the company doubled its sales force and rented a second dealing room in the same high rise building that housed the corporate administrative offices and the first dealing room. (Off-floor trading was adopted years earlier when trading became computerize d and online trading became possible, even for clients in their homes.) Business continued to remain good for the next two years. Then, midway in 2008, the inevitable happened. The market faltered, sales thinned, then prices suffered a severe correction due to panic selling by investors because of the credit crunch that began in the subprime mortgage market. It was about this time that Mr. Lorne was beset by calls from clients that their orders were not being executed fast enough, or were not being confirmed to them as soon as they get done. Such delay created the impression in the minds of the customers that the particular traders handling their phoned-in orders were executing their own personal trades, which was against exchange rules, and passing on to customers the less advantageous trades (i.e., trades with losses, or minimal gains at best). Among its corporate values, the company had a policy of â€Å"attending to clients’ need for information promptly and transparentl y.† However, there were no definite guidelines by which to determine what is meant by prompt and transparent provision of information to clients according to their needs. On the contrary, there is an unwritten but consistently observed standard operating procedure (SOP) that all trades